I came across your blog as I was generally searching google…not sure what key-word directed me to your blog.

What you say was true 10 years back. But having turned the clock 10 years later, expectations from consumers / customers have defintely risen; people willing to pay that extra dime for a better customer service. Examples include ICICI Bank, Bharti Airtel, to name a few – leave alone the MNCs….

I have worked in US for about 6 years and have a feel of the ambience in both the places.

What India lacks in customer service are your government services….passport offices, DMV’s, post offices etc…

Any educated youth in India is willing to pay double or triple if he/she could walk into a RTO and get a drivers’ license in a professional and ethical way, like what you do in US.

Would I pay three times the current fees if I can walk into a decently maintained office, treated with due respects and apply for a passport? like what you do in the US at a post office? – Yes, I would gladly.

I think the issue in India is that people lack respect towards fellow citizens and that reflects clearly on all facets of business….customer service is a victim of that.